Q: Does insurance cover Springs’ services?
A: You should check with your insurance company to find out if you have coverage for chiropractic, massage, or acupuncture. Most plans do NOT cover massage therapy at this time. Naturopathic Medicine, Hypnotherapy, Hydrotherapy, & Spa services are not covered.
Patients who wish to use insurance benefits for the acupuncture portion of a Naturopathic & Chinese Medicine appointment will be responsible for their co-pay or co-insurance in addition to the non-covered portion of the service. Not all practitioners accept insurance. Please specify your needs when scheduling.
Acupuncture treatments for smoking cessation, weight loss, skin care, stress relief, and some other diagnoses are non-covered services by insurance companies. Full payment is expected at the time of service. Package rates are available. See our website or PACKAGES Brochure for more information.
For questions about fees or insurance coverage, please contact The Springs Operations Manager at (315) 462-1352.
Q: What about Flexible Benefits plans?
A: If you participate with the Flexible Benefits plan, you may be able to use your pre-tax money contributions towards some services. For massage therapy coverage, you will need a prescription for massage from your doctor. You may use the funds for acupuncture or chiropractic. Spa services are not covered, nor are vitamins, herbs, or mineral supplements unless deemed medically necessary.
Q: If I have been in an accident or injured at work, will my auto insurance or worker’s compensation pay for treatment?
A: You must call your insurance company to determine coverage. You may qualify for acupuncture or massage therapy coverage if your doctor writes a prescription. You must provide the prescription and all insurance information (name of the company, phone number, address, claim representative name) including your claim number to The Springs to obtain pre-authorization for treatment.
Q: How do you maintain my privacy?
A: As a department of Clifton Springs Hospital, we follow the same rules and regulations relating to confidentiality and privacy as all other departments. Your appointments will not be discussed with other employees, and your information will not be shared with any other practitioner without your written permission. We will never sell your information to any third party, nor will we provide information to any other party unless required by law. You will be given the Clifton Springs Hospital Notice of Privacy Practices upon your first visit.
Q: Do I need a referral?
A: In most cases, you do not need a referral for services. If you wish to use Flexible Spending benefits, you will need a prescription. Check with your carrier for details. We also ask that you obtain medical clearance before receiving some treatments (ie, any complications during pregnancy). If you are not sure if you need to call your doctor for a referral, call The Springs and we will point you in the right direction.
Q: Where can I get more information about your services or providers?
A:The Springs website has extensive information about our services, fees, the history, and our practitioners. There are also links for other websites for more information. You may call us, email, or write to obtain more information as well.