Frequently Asked Questions
Payment is expected at the time of visit. We accept cash, checks, & credit cards, branded gift cards issued by The Springs (sale of branded gift cards ended 4/30/2023), and Visa/Mastercard/Amex gift cards. We do not accept Spa Finder or Spa Wish gift cards. Returned checks will result in a $25 fee in addition to any fees your bank may charge.
If you are being treated for a Motor Vehicle accident or Worker’s Compensation injury, there are additional forms you will need to complete. We will provide instructions when you call for appointments for these types of injuries.
We require 24-hour notice for cancellations or rescheduling. Less than 24-hour notice, or failure to call to cancel, may result in a charge equal to the full-service fee.
Your consideration for clients scheduled after you is appreciated. Time may be deducted from your treatment if you arrive late, and is at the discretion of the provider. You will be charged the full-service fee, even if your treatment time is shortened due to late arrival.
Can I use FSA or HSA funds?
You may be able to use your contributions for acupuncture or massage. For massage therapy coverage, you will need a prescription from your doctor.
Insurance benefits for acupuncture vary by policy. Standard medical insurance does not cover massage therapy, mineral baths, or signature services, even with a prescription.
You are responsible for contacting your insurance company to verify coverage, policy limitations & out of pocket responsibility. Please call if you do not have insurance coverage to discuss options & costs.
The Springs accepts No-Fault for motor vehicle accidents and VA Community Care Network referrals for both massage and acupuncture. Acupuncture is covered as of 2020 for Workersí Compensation injuries with a referral from your doctor. Please call the office for more information about how to obtain authorization.
How do you maintain my privacy?
Discount & Coupon Policies
Discounts & coupons may not be combined with other offers or promotions unless otherwise specified & are NOT applicable to insurance copays or coinsurance.
- Lipson Cancer Center Patients: 15% service discount M-F for appointments no later than 2:30pm with referral from physician.
- Rochester Regional Health Staff: 10% service discount w/ ID.
Gift cards do not expire. Software changes expected 4/1/2023 & new gift card sales will be discontinued 3/31/2023. New processes will be updated after conversion. All prior sales of gift cards will be honored with the new system. You MUST present the card/certificate at time of service to redeem. We are unable to look up the number.